Business Payment Support Service
From 24 November 2008, we have introduced a new, dedicated Business Support Service designed to meet the needs of businesses affected by the current economic conditions.
If you’re worried about being able to meet tax, National Insurance or other payments owed to HM Revenue & Customs, or you anticipate that payments coming due will cause you problems, you can get in touch with us to discuss payment options to help you deal with temporary cashflow difficulties.
The information below will help you decide whether you need to contact us now. If you do need to phone us you can call our Business Payment Support Line which is open seven days a week.
Our staff will review your circumstances and discuss temporary options tailored to your business needs, such as arranging for you to make payments over a longer period. We will not charge additional late payment surcharges on payments included in the arrangement, although interest will continue to be payable on those taxes where it applies.
Getting in touch with us
If you have payments due soon, please get in touch - the sooner you do so, the sooner we’ll be able to see how we can help. In most cases we should be able to give you a decision in about 10 minutes. For larger payment debts and those that are more complicated we may need to have a longer, more detailed discussion with you and may need to call you back before finalising payment arrangements.
If your payment is not due yet, you can ring the Business Payment Support Line nearer the time and as soon as you are clear about whether you will be able to pay us or not. But remember that you need to get in touch with us in advance. Don’t wait until your payment is overdue.
HMRC Business Payment Support Line
Tel 0845 302 1435
Open Monday - Friday 8.00am to 8.00 pm, Saturday and Sunday 8.00 am – 4.00 pm.
Please note: The Support Line is intended for new enquiries only. If we’ve already contacted you about an overdue payment, or if you already have a payment arrangement with us please see below for what to do next.
Information we’ll need
Our advisers will only ask for the information we need to make a decision.
To help us deal with your call as efficiently as possible, please have the following information to hand:
- your tax reference number
- details of the tax that you are or will have trouble paying
- basic details of your business’s income and outgoings
If we’ve already contacted you about an overdue payment or if you already have a payment arrangement with us
If we’ve already contacted you about an overdue payment it’s important that you call the original office that contacted you. They will be ready to discuss payment arrangement options with you and explain how to avoid legal action being taken.
If you already have a payment arrangement with us but have additional
concerns about what you can pay, the office you’ve been dealing
with will be able to discuss further options with you.
You’ll find the contact details you need on the correspondence sent
to you. If you can’t find the number you need you can search for
it online below.
Get contact details for HMRC Tax Offices
If you’ve received a warning letter about court action
If you’ve received a warning letter about court action and can’t get through to the office that sent it, you can call the Business Payment Support Line number above and our advisers will try to help.
If we are already taking court proceedings against you
We are always ready to enter into realistic time to pay arrangements rather than go to court. But there will sometimes be cases where our assessment is that we should go ahead with court action, and in those circumstances we will explain why. Please get in touch with the office named on the correspondence we have sent you to discuss your concerns.
If you have recently made a payment to us and are now experiencing cashflow problems.
We cannot repay amounts that you have previously paid to us – unless your tax bill changes. You may however want to get in touch with the Business Payment Support Line to discuss time to pay arrangements for any further payments when they are due.
If you are already the subject of a tax enquiry and are having difficulty paying your agent.
This is a matter between you and your agent; however, we suggest you to talk to the office responsible for the enquiry.
If you are waiting for a repayment from us and this is causing you cashflow problems
You should contact the office who advised you that a repayment was due. You will find the telephone number on the correspondence sent to you.
More help
Organisations offering free advice on debt problems
There are a number of organisations providing free, confidential and independent advice on how to deal with debt problems. Follow the links below to find out more.
Get help and advice about debt problems on the Business Link website
Information about dealing with business debts from Business Debtline
